Customers demand product integrity long after it leaves your control.
Cold chain management is a critical step which minimizes your risk while maximizing customer satisfaction.
We are experts in cold chain management and implementing proven microbial intervention strategies.
IEH takes a proactive approach with customers when a cold chain management crisis occurs. Your action to engage IEH will prove to your customers that you care about their business by using an experienced 3rd party to evaluate the crisis and give scientifically meaningful solutions.
Observe for opportunities to improve
Make recommendations for improvement
Perform the validation studies (logistical and microbiological) to support the opportunities
Establish relationships with vendors who have off-the-shelf technologies that can add value or efficiencies to the system
Design technical customer service support and interact directly with your customers
Perform liability justifications to mitigate losses (dollars and product)
Reduce recall or withdrawal insurance premiums
Interface with regulators to expedite decisions and mitigate losses
Assist in the identification of product disposition at the best value