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Total Product Quality Assessment

We encourage a proactive approach to ensuring the quality of your products. However, should a customer crisis occur, IEH can respond quickly.

Our capabilities include:

Analyze current product specifications

Evaluate current product quality policies and processes
Align customer specifications with quality
Develop recommendations to match the requirements, specifications, and capabilities
Justify recommendations to senior management
Implement approved processes
Coordinate the communication with employees to “Do It Right The First Time And Every Time”
Train management on proper techniques to follow-up with employees on customer satisfaction
Integrate a system into existing/new measurement program to track the benefit/cost relationship of adhering to customer satisfaction