Product quality must satisfy your customers requirements. Consistency of product quality leads to improved long term loyalty and preferred vendor status which creates opportunity for business growth.
We encourage a pro-active approach to product quality, focusing on the defects before they occur. However, should a customer crisis occur, IEH Laboratories and Consulting Group is able to respond quickly to address the needs of your valued customers.
Our capabilities include, but are not limited to:
- Analyze current product specifications
- Evaluate current product quality policies and processes
- Align customer specifications with quality
- Develop recommendations to match the requirements, specifications, and capabilities
- Justify recommendations to senior management
- Implement approved processes
- Coordinate the communication with employees to “Do It Right The First Time And Every Time”
- Train management on proper techniques to follow-up with employees on customer satisfaction
- Integrate a system into existing/new measurement program to track the benefit/cost relationship of adhering to customer satisfaction